TERMS AND CONDITIONS

These Terms & Conditions are a binding legal agreement between you, herein referred to as ("I") or ("Lessee") and Trailer On Demand LLC and its subsidiaries, representatives, and affiliates, herein referred to as ("Owner"), that govern the right to use website(s), platform(s), and other offerings from Owner.

The Owner enables users to publish and offer trailer rental services on the Trailer On Demand website (“Platform”), herein referred to as (“Lessor(s)”). The owner enables users to purchase trailer rental services on the Platform, herein referred to as (“Lessee(s)”). As a provider of the Platform, Owner does not own, control, offer, or manage any trailer rental listings. Owner is not a party to the contracts entered into directly between Lessor(s) and Lessee(s). Owner is not acting as an agent in any capacity for any Lessor(s) or Lessee(s).

I certify that I am at least 25 years of age upon renting a trailer and I am legally licensed to operate a vehicle. Upon taking possession of a trailer, I understand that I will assume full responsibility for the trailer. I understand that it is Lessee’s responsibility to furnish a towing vehicle of sufficient size and towing capacity. I will not tow the trailer through or under any structure without sufficient overhead or side clearance. I will not use the trailer to transport dangerous, hazardous or illegal material, dead or living persons or animals. I will not use the trailer for any other purpose than to lawfully haul or temporarily store allowed items. I will contact Lessor directly for consent to use the trailer for any lawful purpose other than hauling and storing items, which consent must be obtained in writing and prior to such purpose. I will not allow anyone other than Lessee to tow or use the trailer. Owner is not responsible for any of Lessor’s or Lessee’s contents in the trailer. It is Lessee’s responsibility to provide and properly use all tie downs necessary to safely secure contents. Trailer may be equipped with E-Track, Ring Tie Offs, Rope Tie Offs, or other equipment, whether such equipment is necessary for Lessee’s use is solely Lessee’s decision, and use of said equipment is at Lessee’s own risk. Any damage or loss of equipment will be charged to Lessee at the retail cost to replace. All conditions apply regardless of whether the trailer is moving or at a standstill, and whether the trailer is attached or detached to any vehicle. I understand that I must visually inspect the trailer prior to towing, ensuring proper wheel and tire condition, hitch lock operation, safety chain connections, wiring connection to vehicle, functionality of lights, and doors latching and security. 

Contracts between Lessor and Lessee will be of lease only and not of sale. I agree that I have leased any trailer offered on the Owners Platform herein described upon the express condition that the trailer will at all times remain the property of the Lessor. Lessor may repossess the trailer at Lessee’s expense without notice to me, if the trailer is abandoned or used in violation of law or these Terms and Conditions. I agree to indemnify Owner, defend Owner, and hold Owner harmless from all claims, liability, costs and attorney fees Owner incurs or are asserted against Owner resulting from, or arising out of, rental and use of the trailer, including but not limited to theft, damage, or misuse of the trailer. Owner makes no warranties, express, implied or apparent, regarding the trailer, no warranty of merchantability and no warranty that the trailer is fit for a particular purpose. TRAILER IS PROVIDED “AS IS”, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED.

All rentals are final. I understand that once I complete payment, services are considered rendered and I will not be refunded any amount, even if I do not use the trailer for any amount of time. I agree to return the trailer to the pickup location within the allotted time I have booked and paid for. If I do not return the trailer on time, I agree that Lessee’s original payment method will be charged a late fee, the greater of $200 or the amount of the rental booking(s) following Lessee’s booking, that is/are not able to be completed due to the trailer not being available for the next reservation(s). The only refund that will be issued is in the event the trailer is not available to me due to previous Lessee(s) not returning the trailer on time or a mechanical issue causing the trailer to be unusable. 

I will return the trailer to Lessor on the date and time and within the amount of mileage specified in the booking, and in the same condition that I received it, except for ordinary wear. If I exceed the amount of pre-paid mileage, I agree that my original payment method will be charged for the difference in the amount paid versus the amount allowed on the current services booking page, based on the GPS data indicating the actual mileage used. If I do not complete the trailer Check- in Form when I return the trailer, I agree that my original payment method will be charged a late fee in the amount of $50 for a representative of Owner or Lessor to complete an on-site inspection of the trailer. Service to the trailer or replacement of parts or accessories during the rental must have Lessor’s prior approval. I will not alter the trailer by placing signs, lettering or painting on the trailer.

I am responsible for all damages, loss, including theft of the trailer and any property I place inside the trailer, including damage caused by weather, road conditions, and acts of nature. I am responsible for the cost of repair or the actual retail cash value of the trailer if it is not repairable or if Lessor elects not to repair it. I am also responsible for any missing equipment, and a reasonable charge to cover any administrative expenses connected with any damage claim. A cleaning fee of up to $200.00 may be charged if the trailer is not returned in its original condition, less ordinary wear. I will report all accidents involving the trailer to Owner, Lessor, and the police immediately if resulting in injury or property damage or within 24 hours of occurrence in all other cases.

I consent and allow Owner and its third-party payment processor to keep my payment information and payment method, including but not limited to credit card(s) and debit card(s), on file for future use. Owner and/or its third-party payment processor may use my payment information and charge my payment method in the future for subscription fees, payment of damages, late fees, or other losses incurred during my rental of the trailer. All transactions are final.

Use of the Platform and/or trailer is subject to the terms of Owners Privacy Policy which Is hereby incorporated into and made part of this agreement.

I am responsible for maintaining the minimum insurance requirements mandated by state law on any vehicle I pull the trailer with. I consent to verification of my vehicle insurance through Canopy Connect or any other verification service required by Owner.

Owner is not responsible for any injuries, accidents, damages, or death of any persons, animals, or contents, while in or out of the trailer. I release Owner, as well as its owners, employees, affiliates, agents, successors and assigns (the “Owner Released Parties”), from any and all liability, claims, demands, actions and causes of action whatsoever arising out of any damages, both in law and in equity, in any way resulting from personal injuries, conscious suffering, death, or property damage sustained by me or by others arising out of Lessee’s use of the trailer, even if caused by the negligence of one or more of the Owner Released Parties, but not if caused by the intentional or reckless acts or omissions of the Owner Released Parties.

I am responsible for compliance with these Terms and Conditions. Owner maintains the right to remove me from the Platform for any reason including violation of these Terms and Conditions.

I represent and warrant that all information I provide to Owner and Lessor is true and correct.

I have read each part of the Terms and Conditions, and I agree to the Terms and Conditions in their entirety.

I agree to follow safe trailer towing tips as outlined below and all other applicable safety standards.

1. Know Your Limits
2. Weight Distribution
3. Understand Handling Differences
4. Keep an Eye on Your trailer
5. Plan Your Journey
6. Use an Appropriate Driving Style
7. Use Your Transmission to Your Advantage
8. Complete a Walk-Around Safety Check
9. Understand What to do in an Emergency
10. Take Your Time

1. Know Your Limits
Knowing the limits of the trailer and your towing vehicle are imperative to the safety of your towing experience. You can find the limits of your towing vehicle in the vehicle documentation. You should never exceed the maximum towing capacity of your weakest component. By way of example, if your vehicle had a maximum towing capacity of 3500kg, and your towbar had a maximum towing capacity of only 2000kg, you should never exceed a towing weight of 2000kg. trailers come with their own maximum towing limits; these should never be exceeded. You should match your trailer to your towing vehicle as closely as possible. Larger trailers will generally have a greater impact on the handling of the vehicle, so will therefore require a larger vehicle to tow them.

2. Weight Distribution
Distributing weight appropriately on the trailer makes a difference when it is in tow. You should aim to have roughly 60% of the weight at the nose of the trailer and 40% at the rear. This helps to reduce the amount of weight on the towing equipment, while also reducing the likelihood of the trailer pulling upwards on the rear of your towing vehicle. 
Incorrect weight distribution can lead to the trailer beginning to sway while in tow, this is most likely to happen at higher speeds and is one of the leading causes of accidents involving trailers. 
When it comes to vertical weight distribution there is a simple rule - keep the weight as low as possible. Keeping weight low helps to lower the center of gravity of the trailer, which helps reduce the chance of it tipping during a turn.
All items in the trailer should be secured to stop them from moving around during transport. If items begin to move, they can impact the weight distribution of your trailer and lead to an accident.

3. Understand Handling Differences
When you hitch the trailer to a vehicle you will change the handling characteristics of that vehicle. As more weight is added to the trailer the effects of this will be increased. This means you will have to change how you drive to account for these differences.
You will find reversing with the trailer is different than reversing just a vehicle. It is handy to have someone outside of the vehicle to direct you to ensure you are maneuvering safely.

When driving you should avoid sudden turns and take caution when completing any maneuvers.

Due to the increased center of gravity, taking corners at speed can cause the trailer to tip which may result in an accident.

Be aware that the increased weight of the combined vehicle and the trailer will increase the momentum your vehicle has. This means it will be harder to stop, so exercising caution and braking well in advance is a ‘must’ when you have the trailer in tow.

Generally, the larger and the heavier your trailer, the greater impact it will have on all the above.

4. Keep an Eye on The Trailer
Just Because the trailer looked okay before you left doesn't mean it will stay that way throughout the whole journey. Bumps and vibration during towing can lead to straps becoming loose or items moving around during transport. Looking behind you occasionally during the tow will help you spot problems before they have time to develop into something serious.. If you do notice anything, even if it is small, you should always take the time to pull over and inspect the trailer - these few minutes can save a lot of time and effort compared to if the problem was to develop into something serious - it could even save a life.

5. Plan Your Journey
Maneuvering the trailer can be very difficult, so why not make your journey as easy as possible!
Try to plan your route and avoid narrow roads or any other tricky routes which could make your trip more difficult. Route planning is a great idea because it can help you avoid road closures, while also giving you an idea of what to expect during your trip. If you are going on a long journey, be sure to add rest stops so you can recharge your batteries before carrying on.

6. Use an Appropriate Driving Style
The general rule when it comes to towing the trailer is that everything is going to be slower and require a more planned approach. This goes for everything from changing lanes to accelerating.
The additional length and weight the trailer adds to your vehicle means this should be accounted for during every maneuver.
When you change lanes on a road give yourself more time and make sure there is enough space to make this maneuver safely. The same goes for emerging out of a junction, this is where the extra length and weight of your vehicle will be at its most obvious. Never pull out into the road when you believe the gap is only just big enough, allow yourself as much space as possible for both turning and accelerating. Be aware you will need a larger turning space, which may mean you will have to cross the center line of the road during the turn - in this situation be patient and wait for a gap in both lanes of traffic, never emerge and expect people to stop as this puts both you and them at risk. If you find yourself travelling on a road that could be a danger to you or others, keep your speed as low as possible, and pull over if you feel this is necessary or to allow vehicles behind you to pass if a queue is forming.

7. Use Your Transmission to Your Advantage
Using your transmission is a great way to improve your vehicle's performance in both acceleration and braking scenarios. Use a lower gear when you are travelling up hills to help reduce the stress on your vehicle's transmission and give it the best pulling potential.
Similarly, use a lower gear when going downhill as this will allow you to take full advantage of engine braking and help take the strain off of the vehicle’s or trailer’s brakes - you may find under heavy braking or after prolonged brake use (going downhill for a long time) your vehicle’s brakes may overheat, so engine braking can help avoid this.

8. Complete a Walk-Around Safety Check
Looking around your vehicle before you leave and during the journey is a good way of checking that your vehicle and the trailer are fit for the road. Look for worn tires, check for punctures, make sure any loads are tied down correctly and test your lights before taking your vehicle and trailer on the road.
This will not only improve the safety of your vehicle but could also help avoid getting a ticket from the police for driving a vehicle that is unfit for the road.

9. Understand What to do in an Emergency
You may find during towing you encounter a problem; this could be anything from a flat tire to a fully developed trailer sway. Dealing with each scenario effectively and calmly is vital to keeping your vehicle and trailer safe on the road.
Carrying equipment such as a spare wheel and the tools required to change a wheel is always advised. Roadside repairs should be done safely, as far away from flowing traffic as possible and you should always try to wear high-visibility clothing while completing the repair.
You should be aware that strong winds can sometimes affect the trailer while it is in tow and may cause the trailer to sway or snake behind your vehicle. If this does occur, gently ease off the accelerator, do not apply the brake, and allow both vehicle and the trailer to slow down naturally.
As the speed reduces you should regain control over the vehicle and the swaying should subside. If you experience the trailer swaying more than once you should pull over to the side of the road and consider redistributing the weight loaded on the trailer more appropriately.

10. Take Your Time
As we have mentioned multiple times, the key to safe towing always comes back to taking a slow approach. Taking time to tow safely can quite literally be a lifesaver. If you avoid rushing it will not only help you spot any mistakes or problems with your trailer or vehicle, but it will also help avoid any issues developing due to the way you are driving.